Q. What are eye lash extensions?
A. Eye lash extensions are semi-permanent synthetic fibers used to create volume and extend the length of your natural eyelash. One single extension is placed on one natural eyelash. The result is that you won’t believe your eyes! You will have instant volume along with long eyelashes and a tailored, weightless look. Best of all, our lashes have been specially designed to look completely natural. No one will suspect that they’re not yours! Hollywood’s best kept secret and now it can be yours. To learn more eyelash extensions click here to read more.
Q. Do you provide Volume Lashes?
A. No. We feel this is taking a short-cut in the eye lash extensions art form. Volume lashes come in a cluster type, meaning it’s pre-made in a factory with 2-6+ extensions glued together. Elluminze feels this does not look voluminous and lacks artistry. It is also not safe, as over time, having cluster extensions glued to one natural lash can cause eyelid sensitivity. We would prefer not to damage your natural lashes and eyelids.
Q. Is the Eyelash Extensions Adhesive Safe?
A. Without a doubt. Our adhesive formula stands as a testament to safety, being
medical-grade and completely devoid of formaldehyde and fumes. This unique
formulation offers unparalleled flexibility, luster, and sheen while strategically avoiding
fiber coating—a groundbreaking achievement in the industry. Drying within three
seconds externally, this adhesive establishes a superior bond that lasts through the
entire life cycle of the natural lash, extending up to a remarkable 90 days!
Q. What are mink eye lash extensions?
A: Mink eyelash extensions epitomize the epitome of opulence within the industry.
Embraced by prominent personalities like Jennifer Lopez, Madonna, Kim Kardashian,
and Oprah, these extensions derive from fine, hollow fur. The mink lashes boast an
exceptional softness, lightweight feel, and an undeniably natural appearance. At
Elluminize, our commitment to cruelty-free lashes involves sourcing loose mink hairs
from living animals'; coats, followed by a meticulous sterilization process.
Q. Will I feel the extensions when wearing them?
A. Certainly not. Our extensions are delicately placed away from the base of your
natural lashes, ensuring a seamless integration without any discomfort. Their luxurious
lightweight design ensures an experience akin to having your own lashes.
Q. Do you count lashes during the application?
A. At Elluminize, we uphold a unique approach tailored solely to individual needs. Unlike
the conventional industry practice of counting lashes, we take immense pride in
deviating from this norm and focusing instead on personalized applications that
prioritize individual requirements.
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Q. What is the duration of a refill session?
A. A refill session is conventionally allotted 60 minutes. However, if your appointment
necessitates additional time due to specific requirements, we encourage consulting with
us to determine the supplementary rate for extended service.
Q. Are lash extensions glued to the skin?
A. Absolutely not. Our extensions are meticulously affixed approximately 1mm away
from your skin, ensuring a complete separation between the synthetic lash and the
adhesive, guaranteeing a comfortable experience without any contact with the skin.
Q. What should I ask when choosing an eyelash technician?
A. Crucial inquiries when selecting an eyelash technician involve assessing their
experience and certification in eyelash extensions. Remarkably, certification often
remains an overlooked aspect in many companies, emphasizing the importance of this
question.
Q. Can I swim or have spa treatments while wearing extensions?
A. Certainly! Our extensions are crafted to withstand various activities. We recommend
waiting 24-48 hours post-application before indulging in spa treatments or strenuous
activities, allowing adequate time for optimal adhesive bonding.
Q. How should I care for eyelash extensions?
A. Each client receives detailed care instructions customized for their specific
extensions to ensure proper maintenance and longevity.
Q. Can I use an eyelash curler or mascara?
A. While traditional curlers are not recommended due to the risk of damaging the
synthetic lash, we offer a gentle heat-based alternative. Though most individuals find
mascara unnecessary with extensions, we recommend a special coating mascara that won't
compromise the adhesive bond.
Q. How can I prolong the life of my extensions?
Q. How can I prolong the life of my extensions?
A. The key to extending the life of your extensions lies in avoiding oily products, as they
can weaken the adhesive bond.
Q. What sets Elluminize apart from other boutiques?
A. Elluminize stands at the forefront of eyelash technology, focusing on delivering
realistic applications that seamlessly mimic natural lashes. With over 15 years of
experience, our emphasis lies in personalized, artistic designs that defy industry
standards.
Q. What's the benefit of Elluminize lash extensions?
A. Our lightweight, silky lashes prioritize the health of your natural lashes, offering
extensions that last up to 60-90 days without maintenance—a stark contrast to the
typical 2-3 week industry standard.
Q. What do you mean by "private sessions"?
A. We take immense pride in offering exclusive one-on-one services at Elluminize. Each
booking ensures a private studio experience, catering solely to individuals seeking
personalized, tranquil services.
Q. Why are Elluminize prices higher than their competitors?
A. Not all lash studios are built the same. At Elluminize, our lash artists have over 15+years of experience in not only applying eyelash extensions, but also intuitively honing in on their innovative skill sets.
Elluminizes main focus is to continue to grow and not follow the eyelash trends. We pride ourselves in stepping outside of the box and being true innovators. We have proven this by creating not only one, but two patented techniques.
To read more about what sets Elluminize apart, click here.
Q. What type of adhesive does Elluminize use?
A. Although we cannot disclose the specific name due to proprietary reasons, we continually scout the market for the latest, safest, and most effective adhesive products.
Q. Why is there a fee for an in-person consultation?
A. The fee for an in-person consultation encompasses multiple crucial elements. Firstly,
we conduct allergy tests to ensure product safety. Additionally, the consultation involves
an in-depth questionnaire to craft a bespoke, luxurious application unique to each client.
Our focus lies not in rapid, uniform lash applications but in providing individualized
attention and care. Lastly, our prices reflect the quality and innovation we offer, ensuring
alignment with our esteemed clients' expectations.
Q. I live in Austin. How do I book an appointment?
A. Booking your session is streamlined via our online calendar. While we offer a
complimentary phone consultation, an in-person consultation fee is mandatory.
However, this fee can be applied toward your initial set if booked within 30 days. Our
rates are disclosed privately during consultations, ensuring a customized experience for
each client.
SERVICE ADJUSTMENT POLICY
In our meticulous pursuit of excellence during in-person consultations, we are
committed to comprehensively grasping your aspirations for flawless eyelash
extensions. Should any misinterpretation arise, we earnestly encourage you to openly
communicate your concerns. Should our initial execution not align with your envisioned
outcome within a reasonable timeframe, we are more than willing to make necessary
adjustments to meet your satisfaction. Nonetheless, it is essential to note our policy
permits two revisions. If, regrettably, our endeavors fall short of your expectations, we
acknowledge that our salon may not fully align with your preferences. We continuously
strive for the highest standards, adhering strictly to established application methods and
brand integrity. Consequently, requests that extend beyond our established parameters
cannot be accommodated. Our acute sense of aesthetic discernment enables us to
ascertain if your request resonates harmoniously with our brand identity.
CANCELLATION POLICY
Our commitment to a seamless experience necessitates a 48-hour notice for any
appointment cancellations. We kindly request that you engage us during business
hours, ensuring a 48-hour window before your scheduled appointment to circumvent
any additional charges. For our esteemed Austin clients, please note that we do not
retain credit card information on file. In the event of a no-show or failure to provide
adequate notification, the full service fee will be due at the subsequent appointment.
ALCOHOL
The sanctity of our salon's environment prohibits the consumption of alcohol on the
premises. It is vital to note that imbibing alcoholic beverages prior to your session can
heighten bodily sensitivity, potentially leading to increased post-session irritation. As
individual physiological responses vary, the impact may differ from person to person.
CHILDREN IN THE SALON
Given the immense focus and concentration required for our services, we regretfully
cannot accommodate children under the age of 13 within our salon.
GRATUITY POLICY
While we deeply appreciate any gratuity extended, we want to emphasize that tipping
remains at your discretion. Should you wish to express your appreciation, both credit
card and cash tips are graciously accepted. Typically, our clientele bestow gratuities
ranging between 15-30%.